Deco M5 connection issues immediately after updating to 1.2.5
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Deco M5 connection issues immediately after updating to 1.2.5
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
*NOTE* If your Deco app shows you are running 1.2.4 and it is up to date this post does not apply to you. The post below only pertains to users who updated to 1.2.5 through the Deco app. Following the procedure below while you are on 1.2.4 may cause unintended problems.
We have received inquiries by customers of connection issues soon after updating to the latest release of the firmware for the Deco M5.
Please try the following to resolve the issue you may be experiencing.
Find the problematic Deco unit that may be causing the connection issue, it will be pulsating blue. Once you have it, hold the reset button for 15 seconds to default it, now connect that Deco unit to your modem, make sure the other Deco units are powered down. You should have the following layout:
Modem > problematic Deco
Now use the Deco app to set up that Deco unit, and begin the firmware update. If there is more than one unit pulsating, do the same procedure for each one.
If after you do a factory default on the Deco unit, and you do not see the default wireless network broadcasting from the Deco unit, you will need a PC or Mac to wired to the Deco unit to update the firmware.
Download the firmware that has the instructions and utility here: (available by contacting support)
Make sure you have the following setup:
Modem > problematic Deco > PC or Mac
Extract the zipped file, and follow the instructions for the OS you are using.
If you still are experiencing connection issues, please send an email to: ussupportteam@tp-link.com
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CSEngineer wrote
Tony wrote
@CSEngineer I posted in your thread showing how you would do that
https://community.tp-link.com/us/home/forum/topic/156129?page=1
I went through that nightmare and got the two "slave" units back rev'd to 1.2.4, now the question is the "Main Deco". If I reset that one to Factory Defaults, am I going to lose all my configuration settings? Numerous threads from these forums indicate I will. Is there a way to Switch the main Deco unit, THEN wipe it?
@CSEngineer Yes, you can swap one of the satallite units with the main units, leave the main unit powered off. When the Deco comes online, the Deco app will indicate that the main unit is offline, and to either connect back the main Deco or designate a new main unit. In setting a new main Deco, you will be able to keep your configuration to work on the last Deco unit.
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I got a Beta image from Support, and that also did not work. But the tool included with the Beta image allowed for manual updates without reseting to defaults. I used the tool to flash all my Decos back to 1.2.4 and things are stable again. I'm going to be much more cautious about upgrading in the future.
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After flashing back to 1.2.4 everything is working so much better,. My Xfinity 250 tier service which barely made it to 220 after 1.2.5 update is now constantly close to 300 meg (wired) as well as wireless. Nothing was dropping out before downgrade just everything got slower.
It was a P.I.T.A. downgrading 4 units because I needed multiple router and Deco reboots each time but was worth it in the end,
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