Home

Forums

Stories

Knowledge Base

Home Network Community > Deco > Connectivity Issue with Google Pages using Starlink and TP-Link Deco

< Deco

Connectivity Issue with Google Pages using Starlink and TP-Link Deco

ManuelSoria

2024-09-01 20:51:12

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2022-10-26

Connectivity Issue with Google Pages using Starlink and TP-Link Deco

2024-09-01 20:51:12

Tags: #Client Devices #App Blocking

Model: Deco X20

Hardware Version:

Firmware Version: 1.2.1

Hello everyone,

I'm facing an unusual issue with my network and would really appreciate any suggestions or if someone has experienced something similar.

Network Setup:

ISP: Starlink
Primary Router: Starlink
Network Extension: TP-Link DecoX20 (connected via Ethernet to the Starlink router)
Devices: Various devices connected to the Deco network, both via Wi-Fi and Ethernet.

Issue:

I can't access any Google pages (Google.com, Gmail, YouTube, etc.) from any device connected to my Deco network. All other websites seem to work fine. If I connect directly to the Starlink network without going through Deco, I can access Google pages without any issues.

Solutions Attempted:

DNS Change:
- I tried changing the DNS on the Deco network to Google's DNS (8.8.8.8 and 8.8.4.4).
- I also tried other public DNS servers like Cloudflare (1.1.1.1 and 1.0.0.1).
- Despite these changes, the issue persists.

Question for the Community:

Has anyone experienced a similar issue or have any idea what might be causing this? Any suggestions or advice would be greatly appreciated.

Thanks in advance for your help!

5 Reply

yves_b

LV4

2024-09-02 08:08:34

Posts: 691

Helpful: 148

Solutions: 21

Stories: 0

Registered: 2023-03-26

Re:Connectivity Issue with Google Pages using Starlink and TP-Link Deco

2024-09-02 08:08:34

@ManuelSoria

I suggest, at least to test, to change the operaion mode of the Deco to "Access Point".

Can the devices ping the google sites?

HelpFixDecoApp

LV3

2024-09-02 18:57:48

Posts: 235

Helpful: 29

Solutions: 5

Stories: 0

Registered: 2024-08-25

Re:Connectivity Issue with Google Pages using Starlink and TP-Link Deco

2024-09-02 18:57:48

@ManuelSoria

To troubleshoot your internet connection in the Deco app, please follow these steps:

In the Deco app, please navigate to More > Internet Connection. Ensure that IPV4 is enabled; if it is not, please activate it. After making this adjustment, check whether you can access the previously inaccessible sites. If IPV4 is already on, please proceed with the following instructions.

1. Click on the Start menu and type "Control Panel" in the search bar.

2. Select "Network and Sharing Center."

3. Click on "Change adapter settings."

4. Right-click on your network card and choose "Diagnose."

If any errors are identified during this process, please report them here.

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? https://community.tp-link.com/us/home/forum/topic/699816?page=1

davidroz

LV1

2024-10-15 05:03:46

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-10-15

Re:Connectivity Issue with Google Pages using Starlink and TP-Link Deco

2024-10-15 05:03:46

@ManuelSoria Hi! Did you resolve this issue? I am having the same exact issue - google won't load but everything else will. I have to open up another search engine, like bing in order to do a web search. Gmail, G-drive, no Google app will open. It is the most bizzare thing.

ManuelSoria

LV1

2024-10-15 05:14:17

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2022-10-26

Re:Connectivity Issue with Google Pages using Starlink and TP-Link Deco

2024-10-15 05:14:17

@davidroz No, I couldn't solve it directly. I placed an Archer modem between the Starlink and the Deco. It's not the best solution, but it worked for me.

Javier14

LV1

2024-11-27 17:02:40

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-11-27

Re:Connectivity Issue with Google Pages using Starlink and TP-Link Deco

2024-11-27 17:02:40

@ManuelSoria Having the same problems, not sure what the problem is but somesites gaves a time out response, before it was all google websites but now I just have the problem with https://scholar.google.com/ and some devices says the wifi has no internet although when visiting websites in the device, it loads the pages. My solution was to use a vpn and now I can access google websites but still not sure what the problem is.

Connectivity Issue with Google Pages using Starlink and TP-Link Deco

Connectivity Issue with Google Pages using Starlink and TP-Link Deco

Network Setup:

Issue:

Solutions Attempted:

Question for the Community:

Information

Voters 0

Tags