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XE75 PRO clients are constantly cycling online and offline...PLEASE HELP

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XE75 PRO clients are constantly cycling online and offline...PLEASE HELP

XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-02-12 23:33:07
Tags: #Deco Lab #Feature Request #Roaming #Firmware Update #Clients offline
Model: Deco XE75 Pro  
Hardware Version: V1
Firmware Version: 1.0.2 Build 20221020 Rel.40492

I have recently invested in the Deco ecosystem (The XE75 PRO), and I am currently experiencing some sort of App glitch. Problem...when I log into the Deco Phone App(android) and view clients the online clients are randomly and constantly going from online to offline back to online status(repeatedly all day). This also makes the client unusable from the App. Also the clients seems to still be connected to the Deco mesh system, just showing offline status. IF anyone could help thanks in advance. 

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#1
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31 Reply
Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-02-13 11:38:41

  @Dellki Hi, welcome to the community.

I see you have submitted the APP log already and the case has been forwarded to the senior engineers.

Please check the email for further suggestions.

 Best regards.

 

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#2
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Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-02-13 14:36:09

  @David-TP  Good day and thanks for the professional and timely response. I will be looking forward for a solution you guys may provide. 

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#3
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Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-02-13 15:42:00
Having the same issue with my X55, it started immediately after updating the firmware last week. I could accept clients showing as offline but now my system is noticeably slower since the update. Tried changing some of the new settings but noting's helped. Submitted a ticket to TP-link but didn't get anywhere so I'm curious to see if respond further/resolve.
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#4
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Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-02-13 15:44:57

  @JojoBa18 I will definitely keep you posted in the event TP-LINK responds with a solution to our situation. (Following) 

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#5
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Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-07-31 04:35:00

  @Dellki Hi, I seem to be having the same problem - did you get a response?  I've had a ticket open since July 8th and haven't made any headway.

 

Dellki wrote

  @JojoBa18 I will definitely keep you posted in the event TP-LINK responds with a solution to our situation. (Following) 

 

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#6
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Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-10-07 14:24:04

I have same issues with these I have 5 of the Deco XE75 Pro I need help I have reset them I have updated mail one still no luck This is the worst Wi-Fi system I've ever owned in my entire 60-year life

I've never had a Wi-Fi system so bad why would this do this and you pay so much money to have good stuff but it's complete utter junk

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#7
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Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-10-07 14:24:46
Hopefully someone can post the resolution for this as of yet there is not been any resolution and I'm getting ready to return all 5 of them
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#8
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Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-10-07 15:06:51 - last edited 2023-10-07 15:07:49

  @Techgorilla I still have not received any help or answer for this reoccurring problem. If you get any help please keep me posted. 

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#9
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Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-10-13 01:12:01
Still no luck I really hate toilet paper link My last Wi-Fi mess system last me 10 years This one hasn't lasted a week and they are not cheap but, they are made cheap I am so mad, At toilet paper link
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#10
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Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-10-13 02:17:08

  @Techgorilla Still no luck, I have reserved that this is the way it is going to be. 

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Helpful: 5

Views: 3264

Replies: 31

Tags

Deco Lab Feature Request Roaming Firmware Update
Clients offline
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