Home Network Community > Deco > XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
< Deco

XE75 PRO clients are constantly cycling online and offline...PLEASE HELP

1234

XE75 PRO clients are constantly cycling online and offline...PLEASE HELP

XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-02-12 23:33:07
Tags: #Deco Lab #Feature Request #Roaming #Firmware Update #Clients offline
Model: Deco XE75 Pro  
Hardware Version: V1
Firmware Version: 1.0.2 Build 20221020 Rel.40492

I have recently invested in the Deco ecosystem (The XE75 PRO), and I am currently experiencing some sort of App glitch. Problem...when I log into the Deco Phone App(android) and view clients the online clients are randomly and constantly going from online to offline back to online status(repeatedly all day). This also makes the client unusable from the App. Also the clients seems to still be connected to the Deco mesh system, just showing offline status. IF anyone could help thanks in advance. 

  5      
 
  5      
 
#1
Options
31 Reply
Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-02-13 11:38:41

  @Dellki Hi, welcome to the community.

I see you have submitted the APP log already and the case has been forwarded to the senior engineers.

Please check the email for further suggestions.

 Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
  0  
  0  
#2
Options
Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-02-13 14:36:09

  @David-TP  Good day and thanks for the professional and timely response. I will be looking forward for a solution you guys may provide. 

  0  
  0  
#3
Options
Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-02-13 15:42:00
Having the same issue with my X55, it started immediately after updating the firmware last week. I could accept clients showing as offline but now my system is noticeably slower since the update. Tried changing some of the new settings but noting's helped. Submitted a ticket to TP-link but didn't get anywhere so I'm curious to see if respond further/resolve.
  3  
  3  
#4
Options
Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-02-13 15:44:57

  @JojoBa18 I will definitely keep you posted in the event TP-LINK responds with a solution to our situation. (Following) 

  0  
  0  
#5
Options
Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-07-31 04:35:00

  @Dellki Hi, I seem to be having the same problem - did you get a response?  I've had a ticket open since July 8th and haven't made any headway.

 

Dellki wrote

  @JojoBa18 I will definitely keep you posted in the event TP-LINK responds with a solution to our situation. (Following) 

 

  0  
  0  
#6
Options
Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-10-07 14:24:04

I have same issues with these I have 5 of the Deco XE75 Pro I need help I have reset them I have updated mail one still no luck This is the worst Wi-Fi system I've ever owned in my entire 60-year life

I've never had a Wi-Fi system so bad why would this do this and you pay so much money to have good stuff but it's complete utter junk

  5  
  5  
#7
Options
Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-10-07 14:24:46
Hopefully someone can post the resolution for this as of yet there is not been any resolution and I'm getting ready to return all 5 of them
  0  
  0  
#8
Options
Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-10-07 15:06:51 - last edited 2023-10-07 15:07:49

  @Techgorilla I still have not received any help or answer for this reoccurring problem. If you get any help please keep me posted. 

  0  
  0  
#9
Options
Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-10-13 01:12:01
Still no luck I really hate toilet paper link My last Wi-Fi mess system last me 10 years This one hasn't lasted a week and they are not cheap but, they are made cheap I am so mad, At toilet paper link
  0  
  0  
#10
Options
Re:XE75 PRO clients are constantly cycling online and offline...PLEASE HELP
2023-10-13 02:17:08

  @Techgorilla Still no luck, I have reserved that this is the way it is going to be. 

  0  
  0  
#11
Options
1234

Information

Helpful: 5

Views: 3248

Replies: 31

Tags

Deco Lab Feature Request Roaming Firmware Update
Clients offline
Related Articles
  XE75 PRO clients are constantly cycling online and offline
360 1
 XE75 PRO v2.6 Constant cycling nodes/devices offline
208 0
 XE75 Pro no LAN when WAN is down
84 0
Wi-Fi issues with my XE75 Pro
2144 3
 XE75 Pro Clients move in and out of offline list
686 0
 SQM solution for Deco (XE75 pro)
89 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.