Alexa says "Device is unresponsive"
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I have 56 Kasa switches, plugs, and outlets. I have used them for a couple years so there are various versions here purchased over time.
Starting in mid october '22 I began to have problems controlling them through Alexa although they work fine in the Kasa app. I use the Kasa app (Android) for direct control but I use Alexa for schedule and voice control.
It is getting worse and now most devices read as "Device is unresponsive" or "Server is unresponsive".
I waited a couple weeks assuming there were backend issues at Kasa and it would be resolved. But so far no such luck. I don't think its anything on my end. Can anyone provide a solution or workaround?
Thanks!
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Hello @SkaTeeB
Thank you very much for letting us know.
Please make sure your devices are online in the Kasa app remotely first when the phone is on LTE mobile data or a non-local Wi-Fi network.
If this does not work, kindly refer to the marked' solution' to provide additional information, thank you.
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I just installed a smart switch and I think this is my issue as well. If I am on the local network KASA app works fine. If I go on cellular only, it does not work at all.
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