Archer AX4400 Question
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Hello,
My previous post was deleted and I don't know why!!! Just wanted to know why my internet speeds would drop (about %50 via WiFi and about %20 via Ethernet) as soon as I sign-in to Homeshield and enroll my router?!
Is this a kind of hardware limitation or my unit is defective?! Thanks
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Your previous post is not deleted, it is on another community, which is for global customers, check the below link:
https://community.tp-link.com/en/home/forum/topic/507596
As per the speed issue you are experiencing, please check and confirm if the QoS settings on the AX4400 is configured correctly, you can follow the guide below:
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@Kevin_Z Thank you for your response. I didn't realize that there are two different forms! I was checking my profile and nothing showed under "posts" that's why I thought it was deleted!
As for the QoS, I tested that as well giving my testing device max up/down limits of 1000mbps but haven't noticed any difference!
The only solution I found to get full speeds (on three different speed testing apps) is to factory reset the router and never activate Homeshiled!
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Got it. This will be required to be analyzed further by the support engineers. They will likely reach out to you via email to continue troubleshooting your issue.
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