Deco M9 Plus could not connect remotely

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Deco M9 Plus could not connect remotely

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St-George

2020-12-19 03:22:48

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Registered: 2020-12-19

Deco M9 Plus could not connect remotely

2020-12-19 03:22:48

Model: Deco M9 Plus

Hardware Version:

Firmware Version: 1.4.3 Build 20200921 Rel. 42500

I recently bought a Deco M9 Plus. Set up was ok and everything works well. After 2 weeks I could connect remotely via my app"

the message is " we couldn't find Deco. Something went wrong with the cloud service "

I can connect to my network whilst at home.

I tried power off and off the main deco and turn on/off the Dynamic DNS but all these couldn't work.

any advice please. Thanks in advance.

1 Reply

Carl

2021-01-01 00:55:29

Posts: 3808

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Registered: 2018-11-01

Re:Deco M9 Plus could not connect remotely

2021-01-01 00:55:29

@St-George

That could be for a few reasons. Either the Deco is offline, or not syncing with the cloud. Make sure you are signed into the associated TP-Link ID in the Deco app. Power cycle the Deco, and make sure the unit is online and connected to the modem.

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!

Deco M9 Plus could not connect remotely

Deco M9 Plus could not connect remotely

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