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Periodic loss of connectivity to AX6000

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Periodic loss of connectivity to AX6000

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Eab6287

2020-11-12 17:21:10

Posts: 11

Helpful: 1

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Registered: 2020-06-27

Periodic loss of connectivity to AX6000

2020-11-12 17:21:10

Model: Archer AX6000

Hardware Version:

Firmware Version: 1.1.1 Build 20200714 rel.18254

Seeing a new issue w/ AX6000 wherein internet connectivity is lost to all devices for about 2-3 minutes and then resolves itself with no action. This is disruptive because it interrupts work, videoconference calls, etc.

Notably during these periods, the Wifi signal itself does not seem to drop out (devices still show connected to the SSID), but the TP Link mobile app cannot find the router. This leads me to believe that this is not an issue with WAN dropping out, but rather some kind of bug with the router (if the issue were the WAN, I would expect to still be able to login to the router in the TP Link app and just to see the router reporting no WAN connectivity).

This has happened about 1-2x/wk over the past few weeks. Are others experiencing this?

4 Reply

akrthod

LV1

2021-11-16 14:16:15

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Registered: 2021-11-16

Re:Periodic loss of connectivity to AX6000

2021-11-16 14:16:15

@Eab6287 Hi did you find out the solution? Having the same issue. If using it as an access point no issue on the internet.

Kevin_Z

2021-11-17 06:30:38

Posts: 21782

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Registered: 2018-12-24

Re:Periodic loss of connectivity to AX6000

2021-11-17 06:30:38

@akrthod

Hello, Eab6287 also opened another thread below, and we have discussed, you can check if it helps:

https://community.tp-link.com/us/home/forum/topic/231984

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

akrthod

LV1

2021-11-17 13:47:06

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Registered: 2021-11-16

Re:Periodic loss of connectivity to AX6000

2021-11-17 13:47:06

Tried all the methods provided in this link wifi is working normal no issues there just it disconnects to the Internet and have to do a hard reboot to get it back online.