AX10/AX1500 VR game streaming stuttering
Hi there, I am a representative of the Virtual Desktop community (community of around 20k on Discord with up to 5000 active users a day) and I need to bring an issue to TP Links attention.
We are often asked which routers our users should get and up until now for those on a budget we have recommended TP Link and the best model we have been advising for Oculus Quest 2 compatibility is the Archer AX10 or AX1500 since the specs match the Quest 2's networking hardware perfectly.
Quite a few users with this TP Link router have been complaining about terrible visual stuttering which is making their VR experience unplayable.
In trying to troubleshoot I purchased one of the routers myself and received a Hardware Version 1.0 router, which I have to say for me is performing brilliantly so far.
It has now become apparent that those suffering issues all have the v1.2 revision of the hardware.
We support our users so have of course advised latest firmware updates and correct WiFi settings but for these people (including a fellow admin who purchased an AX1500 yesterday in the US) the issues persist and all of them will likely be returning the hardware if it cannot be fixed.
Because my v1.0 on is working fine I need to come here and find out what is going on and if something can be fixed asap with a firmware update?
I want to continue to recommend TP Link routers to our members (ever increasing due to Quest 2 popularity) but will have to hold back until this issue is resolved.
We have a few people I can ask to assist with testing if required so please can a representative of TP Link contact me if necessary to get the ball rolling.
Thanks, Liam (oursoul)
https://www.vrdesktop.net/
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@Carl I hope we have made it a bit easier to collect the data needed for you to forward on to us.
Thank you again for having brought us this update from the R&D department. We hope you can bring all this info to them and reply again when you have another update to share.
Thanks a million 🙏
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I ended up returning my 3 AX1500 routers and going back to a WiFi5 solution, works so much better and no longer getting sick in VR.
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Just received an update from 1.0.8 to 1.1.2 on v1.0 hardware, halved my AC speeds, was getting 450mbps at 2m from the router, now I am getting 200. Why are you making this router even worse than it is?
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@christiano88 yeah this router is an absolute disaster. Not seeing much progress being made, and the performance seems to be getting worse with every update. Won't ever buy another TP Link router after this.
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Returned my second tp-link router. Finally got an ASUS RT-AX3000, half worried that it still wouldn't work well and I'd discover the router wasn't the issue after all.
It works like a dream. Now I'm testing the VR gaming limits of my GPU via Virtual Desktop without worrying about networking issues. SO worth the extra money.
Still grateful for the attention this thread has received, but anyone looking for a quick solution should return their router and get something from ASUS.
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150mbps in virtual desktop too without stutters?
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@bfair31 Glad to hear it! I'm sticking with the tp-link for now, as I have a good-enough connection with the workaround of using only AC mode on a private 5ghz band. I'm hopeful that EVENTUALLY they figure it out. Hopefully. Perhaps I'll buy a new router if it still isn't fixed by december 2021 :P
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That's exactly my story as well.
Returned two TP-Link ax routers and got the Asus rt-ax86u and it works flawlessly. Really a night and day difference.
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Update: remember that I said that I updated my router from 1.0.8 to 1.1.2 on v.1 hw, and my DL speed halved almost, I went on the tplink website and got an older firmware (1.1.0) and the issue was fixed 90%. I get only 10-15% less now than original firmware. Much better, I will stick to this until a BETTER update comes out, not a worse one. Good thing downgrading is easy...and I don't use a VR headset yet (interested in this in the future, that's why I am on this thread), else this router would be put on ebay for pennies. Hope until I get my VR headset, they release a firmware that doesn't affect DL speeds AND fixes VR stuttery mess.
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@Carl Having the same issue everyone has already pointed out.
VR Goggle model: OCULUS QUEST 2
VR Goggle Firmware Version: LATEST TO DATE: 23.0.0.87.517.260511599
Router model and hardware version: ARCHER AX50 V1.0 US
Router Firmware version: 1.0.9 Build 20200708 rel.55037(5553)
Games you have experienced the issue on: EVERY STEAM VR GAME PLAYED ( HALF-LIFE ALYX / PHASMOPHOBIA / THE EXORCIST LEGION VR)
Games you have not experience the issue on: NONE
What happens exactly: GAME STUTTERING/FREEZING EVERY NOW AND THEN WHEN YOU MOVE. MORE NOTICEABLE WHEN YOU DO A QUICK MOVE. MAKES YOU HAVE VR SICKNESS
duration it happens: ALL GAME SESSION, AS SOON AS ENTERING GAME ENVIRONMENT
Frequency it happens: ALL THE TIME
and anything else you can think of: AS PEOPLE DESCRIBED EARLIER IN THIS THREAD, WHEN SETTING "MIXED MODE AC" FIX (sort of) THE PROBLEM, BUT I PAID FOR AN AX ROUTER, THE PROBLEM ARE IN AX COMPATIBILITY WITH OCULUS QUEST 2. PC IS CONNECTED DIRECTLY TO ROUTER (LAN PORT 1) AND VR HEADSET IS CONNECTED WIRELESSLY BY 5G NETWORK USING VIRTUAL DESKTOP.
Worth mentioning that usually every 30 seconds I can detect a spike in latency measure between LAN 1 Port (PC) and router. The maximum spike detected was 15ms and the interval between one and another is variable but it usually vary between 1 / 2 /3 ms when it happens. Maybe the physical connection has something to do with this problem?
VIRTUAL DESKTOP 1.18.7 SETTINGS (MIXED AX ENABLED MINIMUM STUTTERING):
Codec: H.264
VR Graphics Quality: MEDIUM
Sliced Encoding
VR Bitrate: 70
Refresh Rate: 80
VIRTUAL DESKTOP 1.18.7 SETTINGS (MIXED AC - WORKING WITH VERY LIMITED STUTTERING):
Codec: H.264
VR Graphics Quality: MEDIUM
Sliced Encoding
VR Bitrate: 80
Refresh Rate: 90
GAME RIG SPECS:
RYZEN 5800X / ASUS TUF X570 / 32GB DDR4 3000 / GEFORCE RTX 3070 / REALTEK GAMING GbE FAMILY CONTROLLER (ONBOARD)
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