AX6000 - 2.4ghtz band keeps dropping out

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AX6000 - 2.4ghtz band keeps dropping out

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

TBK

2020-09-08 02:56:45 - last edited 2020-09-08 03:13:17

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AX6000 - 2.4ghtz band keeps dropping out

2020-09-08 02:56:45 - last edited 2020-09-08 03:13:17

I recently updated my firmware to the latest on the site and I've been noticing that, seemingly randomly the 2.4ghtz band will drop out (sometimes once or twice a day) and all those devices will drop off. This is really sucky as it requires a reboot to fix and I have several devices that don't support 5ghtz. I'm using the smart connect combined ssid, anyone else having these issues?

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Tony

2020-09-09 17:52:14

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Re:AX6000 - 2.4ghtz band keeps dropping out

2020-09-09 17:52:14

@TBK

The latest build which you have was meant to help with 2.4G drops.

If you have a USB hard drive connected to the AX6000 that might be causing the drops: https://www.tp-link.com/us/support/faq/1393/

If you do not, try modifying the wireless channel and channel width.

If you continue to see drops please reach out to our support team.

AX6000 - 2.4ghtz band keeps dropping out

AX6000 - 2.4ghtz band keeps dropping out

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