Home Network Community > Cable Modem&Routers > How to find/upload any firmware updates . TC-7610
< Cable Modem&Routers

How to find/upload any firmware updates . TC-7610

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

How to find/upload any firmware updates . TC-7610

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
How to find/upload any firmware updates . TC-7610
How to find/upload any firmware updates . TC-7610
2019-04-19 03:18:51 - last edited 2019-04-19 03:20:14
Model: TC-7610  
Hardware Version: V1
Firmware Version: v1.1.0 Build 20160920 Rel371550

Newby....and dangerous with I.T. situations such as these.

 

Looking to see if my cable modem needs (or has) a firmware update available.  I've pulled up my device via IP, but found no prompt under 'Advanced' for such updates.  Where does one find these ...?  (or do I go get the DOCSIS 3.1 TC-7620 ??)

 

TC-7610

Hardware 1.1

DOCSIS 3.0

Software Version v1.1.0 Build 20160920 Rel371550

 

Thanks,

JJ

 

 

  2      
 
  2      
 
#1
Options
2 Reply
Re:How to find/upload any firmware updates . TC-7610
2019-04-19 18:53:02

@JJ9 

 

 

For cable certified products such as cable modems and gateways the only place to get firmware updates is from the ISP.  Your ISP is sent firmware, will review it and verify it and then add it as an OTA update.  You can contact them and ask if there is an update or if they can push an update to your modem.  Some level 1 agents may say that they don't do this for modems not provided by them but that is false.  If you get that response ask for a level 2 tech or a supervisor. 

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!
  2  
  2  
#2
Options
Re:Re:How to find/upload any firmware updates . TC-7610
2019-08-05 18:11:02

How can they do that if there is no internet connection?

  1  
  1  
#3
Options

Information

Helpful: 2

Views: 7188

Replies: 2

Related Articles
 TC-7610 web interface not loading correctly?
954 0
 Tc-7610
718 0
 TC 7610 emulator
750 0
 mb file for tc-7610
570 0
 TC-7610 frequently drops connection to internet
4915 0
 Comcast refuses to provision TC-7610 because of static IP's
767 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.