@Kevin_Z thanks Kevin. Engineers are now working on this as I also have issues with the manual update tool no longer recognising my username and password. I'll post the outcome. cheers

@Kevin_Z and as I've told you - I'm running the latest (1.5) firmware - and it still will not allow me to change the owner email address.

@Kevin_Z I'm running Deco 5 and 9 Plus units on the same mesh. They all have the latest firmware and the app is the latest version. The App is the Mac version. There is no option to simply change...

@Kevin_Z thanks for that. I will follow the instructions and reset myself as a new owner. But surely it would easier to have the function to simply change email address? cheers

@Myapps Thanks for the response but unfortunately your solution does not work. On going to the Administrator page the email section can not be clicked. There is no response. Password can be changed...

Hi All I need to change my email address as the deco owner as I am changing serice provider and my current email address will no longer exist. Is there any way of doing this? Or is the only option to...