@Rikard_Tordon Hello, Sorry for the inconvenience caused there, we can try to do some troubleshooting to fix the issue. When the devices gray out on the app, if you click on them, is there any error...

@Proape Hi, Thanks for your valued reply, glad to hear the bulb is working fine! If need more help in the future, do not hesitate to contact us. Have a nice day.

@Ak100 Hi, what's the model number and hardware version of your adapter? Did you try the driver on our official website?

@Rofo Hello, Did you copy the file between two devices through the wireless connection? Or one is in the wireless connection, another one is in the wired connection? How about the speed of copy files...

@Leonardo069 Hello, The adapter is 7 meters away from the router, if you test speed there on other devices(phone or laptop), how many speed can you get? You can uninstall the driver on the computer,...

@RyanNL It looks like the adapter didn't install the driver successfully, please download the driver from the official website and install it manually. Note: 1. DISABLE the built-in Bluetooth before...