@ImtiazAli OK, I tried again, as you have suggested, and it is still a no go. To be absolutely certain that I am still missing the blindingly obvious, I have some questions: Firstly, the utility,...

@ImtiazAli Thanks for the quick reply. So, just to confirm, you are suggesting that the main Deco is kept connected to the internet via its cable connection to the router, and via wifi to the rest of...

@ImtiazAli I followed the instructions provided with the update utility. I even had the update .BIN file in the same folder as the utiilty program. I isolated main Deco from the internet at the rest...

Alexandre. wrote @retired_user I think you should just try. The whole point of that utility is to update M9 Plus V2 with firmware 1.2 to newer firmware. @Alexandre. OK. Against all my training, and...

@Alexandre. Ok, so Step 1 says “… download the upgrade utility on your computer.”. What sort of computer would that be? I have all Apple devices, no Windows devices. Further down Step 1, the link for...

Apologies in advance if my delivery of the below request is a bit stilted, forthright, and not in keeping with protocol. This is my first foray in to this community forum. I would expect my subject...