@harrycallum I think you may have misunderstood my statement. I said there is "NOT" an issue with using WhatsApp, so there's nothing to fix i.e. it works perfectly with the Deco. Prior to having the...

@Alexandre. Thanks for your help in resolving my issue. As I started to methodically test the devices this morning, I realised my Loft (Main) Deco unit was NOT connected to the switch via the 2nd...

@Alexandre. Thanks, that makes sense. I guess that means the 5GHz guest network must ALWAYS be turned off, otherwise that might be used by the Fire TV Stick? Not that I'm fussed about using a guest...

@Alexandre. Diagrams of old setup and new setup are below. In both, the BT Smart Hub 6 configuration remains unchanged. It has its own subnet and both WIFI and DHCP have been turned off, which...

@Alexandre. Thanks for responding to my question. I have done quite a lot of "playing" around, removing and adding the two slave Deco M9's, but I always seem to end up with the same setup, once I've...

Today I received my new Deco M9 Plus 3 pack and installed it. Had a couple of issues trying to get internet access through the BT Smart hub 6, which is configured with DHCP and wifi turned off. It is...