T100 trigger automation even if is off

Hi everyone, I had a problem after 2 months of correct use. I have an automation with a T100 sensor trigger, tonight the automation was activated even if it was off. I tried to disconnect and reconnect the control unit but the problem persists every time it sees movement. The sensor signal is weak (lowest notch) with the control unit while the latter has maximum signal with wifi, I should point out that for 2 months now I have never had any problems. Many thanks to anyone who helps me, Riccardo
Update: After 20 minuts control unit disconnected everything works well...
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One of the possible reasons might be the operation failure due to poor network connection. For example, if your phone's network is not stable or has the VPN running, the automation wasn't disabled successfully.
You can share more details here if the problem reoccurs.
What can I do if the Smart Action/Automation doesn’t take effect as expected?
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One of the possible reasons might be the operation failure due to poor network connection. For example, if your phone's network is not stable or has the VPN running, the automation wasn't disabled successfully.
You can share more details here if the problem reoccurs.
What can I do if the Smart Action/Automation doesn’t take effect as expected?
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Thank you for your reply.
We are a family of four, and everyone uses my account to enable and disable automation via the widget shortcut.
I can confirm that the phone's network is stable and that no VPN is running.
I'm certain that the first time I encountered this issue, the notification confirming that the automation was disabled was successfully sent. Since the notification is the last action in the shortcut, I assume that the previous action (disabling the automation) was also successful. The logs also confirm this: the automation was disabled at 20:24, and the T100 triggered the automation at 20:25. Notably, the sensor continued to activate the automation multiple times after the first instance, so I immediately checked the app, refreshed the page, and saw that the icon was off.
However, if the blue icon on the automation page was off in relation to the involved automation, that would be strange...
Big thanks,
Riccardo.
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If the problem still exists, please send me the following information through private message, our team will help to check it.
1. Your TP-Link ID (email).
2. The time when the problem occurred.
3. Your timezone.
Please also share a screenshot of this automation setup here.
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First of all thank you.
attached the photos regarding what automation and shortcuts does. The problem has not happened again but i would like know what was happened
Riccardo
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