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C210 does not show any motion detection on playback

hopkins_vvvvv

a week ago

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Registered: 2025-02-18

C210 does not show any motion detection on playback

a week ago

Tags: #Motion Detection #Tapo App Related #AI Detection

Model: Tapo C210

Hardware Version: V1

Firmware Version: 1.3.14

C210 does not show any motion detection on playbacks. Also missing footage (like a minute) in every hour. I have received notification of motion detection but it cannot show on playbacks.

I have already reset or restart the device but not helping.

3 Reply

Solla-topee

a week ago

Posts: 14577

Helpful: 2549

Solutions: 2430

Stories: 8

Registered: 2020-05-19

Re:C210 does not show any motion detection on playback

a week ago

@hopkins_vvvvv

Hi,
1. Please go to the camera's Device Settings > Storage & Recording > Recording Schedule page and send us a picture of this page.
2. What's the model number, format, and capacity of the inserted SD card? Please try to remove the SD card from the camera, insert it again, and check if it helps.
3. You can also try to format the SD card on the Tapo app and check if it will solve the reported issue.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

hopkins_vvvvv

LV1

Friday

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Registered: 2025-02-18

Re:C210 does not show any motion detection on playback

Friday

@Solla-topee

the record schedule is attached. the model of my sd card is Kingston Canvas select plus, 128gb, micro sd. I have already formatted my sd card. It still doesn't work.

What should I do?

Solla-topee

14 hours ago

Posts: 14577

Helpful: 2549

Solutions: 2430

Stories: 8

Registered: 2020-05-19

Re:C210 does not show any motion detection on playback

14 hours ago

@hopkins_vvvvv

Hi,
1. What detection types have you enabled on the camera's Device Settings > Detection page?
2. Please send us a picture of the camera's Playback page.
3. Please refer to the instructions below to collect the camera log for analysis.
How to get the log of Tapo Camera
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

hopkins_vvvvv

a week ago

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2025-02-18

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C210 does not show any motion detection on playback

C210 does not show any motion detection on playback

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