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Device is not connecting to wiffi

Device is not connecting to wiffi

Device is not connecting to wiffi
Device is not connecting to wiffi
3 weeks ago - last edited Sunday
Model: Tapo C200  
Hardware Version: V5
Firmware Version:

Just receive the device but could not detect our wiffi.. It says only compatible to 2.4Ghz.. Our wiffi networkband is 5ghz. Does it mean it couldnt connect to 5g?

 

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Re:Device is not connecting to wiffi-Solution
3 weeks ago - last edited Sunday

  @RoomCamera 

Hi,
The Tapo C200 does not support the 5GHz Wi-Fi network and supports the 2.4G Wi-Fi only. If your router provides a 5G Wi-Fi network only, the camera can't work with it.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:Device is not connecting to wiffi-Solution
3 weeks ago - last edited Sunday

  @RoomCamera 

Hi,
The Tapo C200 does not support the 5GHz Wi-Fi network and supports the 2.4G Wi-Fi only. If your router provides a 5G Wi-Fi network only, the camera can't work with it.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
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