The camera only records video when the Tapo app is open and active on my phone. If the app is closed, no recordings are made, even when motion is detected.

What I’ve already done:

1. The camera is running the latest firmware version.

2. An SD card is inserted, recognized by the camera, and formatted via the app.

3. A Tapo Care subscription is active, and cloud recording is enabled.

4. Motion detection recording is turned on in the app settings.

Despite all these steps, the camera doesn’t seem to record autonomously. Can you please advise what could be the issue and how to resolve it?

Thank you!