Google home/assistant

Google home/assistant

Google home/assistant
Google home/assistant
2 weeks ago
Model: Tapo C225  
Hardware Version: V1
Firmware Version:

Unable to display cameras c225 and c125 through Google home, Nest and Google assistant (Gemini).  I've linked the account and provided access as per the instructions.  I have a new  Google pixel 9 pro and all the cameras and apps have the latest version of software.

Any advice?

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#1
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3 Reply
Re:Google home/assistant
a week ago

  @Drj0070 

Hi,
Please confirm the following information for the reported issue.

    1. Do you have a problem watching the cameras' live feed on the Google Home app or the Google device with a screen?

 

    2. On the camera's Device Settings > Device Info page, you can find its firmware and hardware version. Please check your Tapo C225 and C125 version info.

 

Best Regards

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#2
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Re:Google home/assistant
a week ago

  @Solla-topee hi... Yes, the camera view doesn't work through Google home. The tapo app works fine. This is the error message:

 

"This video stream can't be viewed here. If you have a smart display or Chromecast you can ask the assistant to stream it there."

 

My google assistant is Gemini.

 

Firmware is version 1.0.11 build 240826 rel 62730 

 

The other version firmware is 1.2.3 build 24119 rel 418 -18n -41818n

 

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#3
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Re:Google home/assistant
a week ago

  @Drj0070 

Hi,
Please confirm the following information for analysis.
  1. Please send me(@Solla-topee) your camera's MAC address via a private message.
 

  2. Try to reproduce the issue, and send me the date, time, and your time zone when the issue occurs.


Best Regards

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#4
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