Offline when out - orange light on camera
We have switched internet suppliers and whilst I have been able to pair the camera's the light shows as orange.
when I am not at home it says the camera's are offline?
when at home I can see them!
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Hi,
It seems the camera is connected to the Wi-Fi network but not connect to the internet or our cloud server, so you can control the camera locally only.
Please refer to the instructions below to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
If the problem remains, confirm the following information.
1. The model number and MAC address of your camera. You can send me(@Solla-topee) the MAC address via a private message.
2. Who is your ISP, and what's the model number of your router?
3. Do you have internet when connecting to the router's Wi-Fi?
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
It seems the camera is connected to the Wi-Fi network but not connect to the internet or our cloud server, so you can control the camera locally only.
Please refer to the instructions below to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
If the problem remains, confirm the following information.
1. The model number and MAC address of your camera. You can send me(@Solla-topee) the MAC address via a private message.
2. Who is your ISP, and what's the model number of your router?
3. Do you have internet when connecting to the router's Wi-Fi?
Best Regards
- Copy Link
- Report Inappropriate Content
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