Tapo TC 85 blurry image on capture person detection
Just got TC85 wireless cam. I noticed I view the person detection record , zoom in the person face seem blurry.
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Hi,
The Tapo cameras support digital zoom, which means when you zoom the image, the camera crops a portion of the image and then enlarges it back to size. In so doing, you lose image quality.
You can go to the Tapo app > Camera's Device Settings > Video & Display > Video Quality page, select the highest video quality, and check if the quality of the recorded video will be better.
Best Regards
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@Solla-topee I already set to 2KQHD . I guess perhaps I should change to 60 Hz to support 30 fps
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Hi,
You can try to change the frame rate, and please check whether the video/image quality is good if you do not zoom in person's face on the video recordings.
Please send us a video showing the reported issue for further analysis if the problem remains.
Best Regards
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@Solla-topee So tactically is due to digital zoom it willl be blurry than. I do already set at 2k QHD for both.
Side note, Come firmware update. I noticed my two TC85 one can update to latest firmware another never. Both have different firmware version. I heard from others because due to " Different Hardware version despite same model " . Thus the firmware update vary?
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Hi,
If the two TC85 have different hardware versions, the firmware for them is different, and the firmware updates vary.
If the two TC85 have the same hardware version, one of them does not receive the new firmware may be because we release the firmware gradually. In this situation, please wait patiently for the new firmware to be released to the camera with the old version.
Best Regards
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@Solla-topee ok
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@Solla-topee Side note, i noticed I playback the footage , and pause it to see the person face seem blurry. I know if digital zoom of course blurry. Video quality is already set 2k and 30 fps
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Hi,
Would you please send us the video showing the reported issue for further analysis? You can send the video and pictures to your cloud server(such as Google Drive), generate a link to download them, and then send me(@Solla-topee) the link via a private message.
Best Regards
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@Solla-topee Hi Just PM you the image which I pause , you can see that guy in black face is not clear so do the surroundings. I Never digital zoom it just origin size while view the record video and pause at that part wanna see the guy face is not clear.
Side note come AutoUpdate of Firmware. Let's say I never choose Automatic update firmware. It will also notice me when new firmware available for me to download when I open the tapo app? Thanks
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