Video Doorbell call performance

Video Doorbell call performance

Video Doorbell call performance
Video Doorbell call performance
a week ago
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.1.17 Build 20240731 rel.53511

Hi,

 

I've been using the Tapo video doorbell since February. I'm pretty happy with it, but I have an issue with the two-way call. The performance is horrible every time I try to make a two-way call with someone. They can not understand me or vice versa. 

 

As a result, I ended up using a quick response instead of a two-way call. 

 

What can we do about this? 

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#1
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3 Reply
Re:Video Doorbell call performance
a week ago

  @hhhmmm 

Hi,
Is the audio quality muffled when using the two-way call feature with the doorbell camera, or the sound is very low?
Would you please send us a video showing the reported issue?
Best Regards

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#2
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Re:Video Doorbell call performance
a week ago

  @Solla-topee 

Normally, I thought they couldn't understand me because the sound was intermittent, but today, I did a test, and the sound seems uninterrupted when I am on the same network. Here is a sample video: https://tinyurl.com/tapovideo

 

 

Soon, I will also try a test on 3G. 

 

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#3
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Re:Video Doorbell call performance
a week ago

  @hhhmmm Thank you for your attempt, and please feel free to reply if there are any updates.

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#4
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