c225 not tracking motion

c225 not tracking motion

c225 not tracking motion
c225 not tracking motion
a week ago - last edited 2 hours ago
Model: Tapo C225  
Hardware Version: V2
Firmware Version: 1.0.11

I just set this camera up yesterday.  It detects motion and people but does not track movement and 'targets' can walk out of the field of view.

 

Upon plugging in it will scan side to side and up and down to detect its range of motion and center.  It will set up a pano to 180 degrees and do patrol with set up. 

 

It just won't track motion?

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1 Accepted Solution
Re:c225 not tracking motion-Solution
a week ago - last edited 2 hours ago

  @BLev888 

Hi,
1. On the Tapo app > camera's Device Settings > Detection page, please go to the Motion Tracking/Auto Tracking page to ensure this feature is enabled.

 

2. You can refer to the instructions below to improve the camera's motion tracking effect.
How to improve the motion tracking effect of my camera
 

3. If the problem remains, could you please send us a video showing the reported issue?

 

Best Regards

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Re:c225 not tracking motion-Solution
a week ago - last edited 2 hours ago

  @BLev888 

Hi,
1. On the Tapo app > camera's Device Settings > Detection page, please go to the Motion Tracking/Auto Tracking page to ensure this feature is enabled.

 

2. You can refer to the instructions below to improve the camera's motion tracking effect.
How to improve the motion tracking effect of my camera
 

3. If the problem remains, could you please send us a video showing the reported issue?

 

Best Regards

Recommended Solution
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