When my smartphone is connected to the same wifi network as my camera - everything works perfect. Once i`m away and use mobile data or other wi-fi networks this happens:

- live stream would either play with no issues or stay in constant loading half of the time (the spinning ∞)

- trying to access Playback & Download menu is guaranteed to kill the live stream even if it was working fine

- in Playback & Download i can see all the activity timestamps (motion/person detected) they are actual and up to date but none of them would load or even generate a thumbnail (constant spinning ∞) notifications also work fine

Thing i tried so far:

- rebooting the camera

- clearing the app cache and data

- updating firmware and Tapo app

- setting my router DNS to 8.8.8.8.

- forwarding port 554 (it works for RTSP, i was able to watch the live feed from my PC. But didn`t help with Tapo app)

- disabling ipv6

Wifi signal is good, mobile phone data signal is perfect. I get the same results even if i put the camera right next to the router.

Once again everything works perfect once my smartphone is connected to the same wi-fi network. I`m using high-enduracne security-camera grade microSD card.