Unable to use sync-to-sound feature in Tapo L920

Unable to use sync-to-sound feature in Tapo L920

Unable to use sync-to-sound feature in Tapo L920
Unable to use sync-to-sound feature in Tapo L920
2 weeks ago - last edited Sunday
Model: Tapo L920-5  
Hardware Version: V1
Firmware Version: 1.1.8

Hi, the sync-to-sound feature of L920 doesn't seem to work, I keep getting error that my mobile isn't on the same wifi network even though it is. I tried all the troubleshooting steps as well, but no luck. Can you suggest any way to make it work

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1 Accepted Solution
Re:Unable to use sync-to-sound feature in Tapo L920-Solution
a week ago - last edited Sunday

  @Riconan 

 

  • Turn off cellular data.
  • Disable VPN if any.
  • Restart the phone
  • Compare the IP address of the mobile phone and the light strip to verify whether they're on the same network.

For example, 

Devices are on the same subnet: 192.168.0.100, 192.168.0.101

Devices are on the different subnet: 192.168.0.100, 192.168.1.101

 

How to find IP address on your devices

How to find IP address of Tapo smart device: enter device page in the Tapo app, go to Device Settings, click Device Info.

 

  • Test it with another mobile device
Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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Re:Unable to use sync-to-sound feature in Tapo L920-Solution
a week ago - last edited Sunday

  @Riconan 

 

  • Turn off cellular data.
  • Disable VPN if any.
  • Restart the phone
  • Compare the IP address of the mobile phone and the light strip to verify whether they're on the same network.

For example, 

Devices are on the same subnet: 192.168.0.100, 192.168.0.101

Devices are on the different subnet: 192.168.0.100, 192.168.1.101

 

How to find IP address on your devices

How to find IP address of Tapo smart device: enter device page in the Tapo app, go to Device Settings, click Device Info.

 

  • Test it with another mobile device
Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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