Tapo Care - Request error
Hello
I cannot get in touch with my Tapo Care and watch video via my Android app.
Gets the following message "Request error"
I'm in touch with my cameras but can't see the saved videos in my account.
Can you help me?
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Hi,
1. On the Tapo app > camera's Live View > Playback & Download > Playback > Cloud page, can you see thumbnails of the detection video clips? If so, what problem phenomenon when you try to watch the cloud video clips?
2. Please uninstall the Tapo app on your phone, refer to the link to download and install the Tapo debug app.
3. Refer to the following steps to collect the app log and send it to us.
1) Use the Tapo debug app (Trial app) to try to reproduce the problem.
2) After the problem is reproduced, go to the app > Me > About page, click the Tapo icon 10 times (if it requests storage permission, please agree, so that the log can be saved to local storage on the phone), and the log will be imported to the mobile phone directory-TPLINK folder.
3) Send us the app log for further analysis.
Best Regards
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I have a paid subscription.
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Hi,
You can also reboot the camera and check if it helps.
Where did you see the error message "Request error"? Would you please send us a picture of it?
When did the problem start to happen?
Best Regards
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Hi,
The error occurs when I press the Tape care icon on my Android phone.
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Hi,
1. On the Tapo app > camera's Live View > Playback & Download > Playback > Cloud page, can you see thumbnails of the detection video clips? If so, what problem phenomenon when you try to watch the cloud video clips?
2. Please uninstall the Tapo app on your phone, refer to the link to download and install the Tapo debug app.
3. Refer to the following steps to collect the app log and send it to us.
1) Use the Tapo debug app (Trial app) to try to reproduce the problem.
2) After the problem is reproduced, go to the app > Me > About page, click the Tapo icon 10 times (if it requests storage permission, please agree, so that the log can be saved to local storage on the phone), and the log will be imported to the mobile phone directory-TPLINK folder.
3) Send us the app log for further analysis.
Best Regards
- Copy Link
- Report Inappropriate Content
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