Ordered 2 C500 cameras, different hardware version
Ordered 2 C500 cameras, different hardware version
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2 weeks ago - last edited Yesterday
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Ordered 2 C500 cameras, different hardware version
2 weeks ago - last edited Yesterday
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So I ordered and installed 2 Tapo C500 cameras and now after installing I notice that one camera has more options than the other one.
Ordered in the same shop at the same time..
Is there any way to upgrade the hardware version?
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2 weeks ago - last edited Yesterday
Posts: 13344
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Re:Ordered 2 C500 cameras, different hardware version-Solution
2 weeks ago - last edited Yesterday
Hi,
It's unable to change the hardware version of a TP-Link device. If you just bought the camera, you can contact your retailer to check if it's possible to change the camera to the one with the version you want.
Best Regards
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
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Re:Ordered 2 C500 cameras, different hardware version
2 weeks ago
I dont think theres a way to change the hardware version, you will need the change the physical device.
ast
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2 weeks ago - last edited Yesterday
Posts: 13344
Helpful: 2297
Solutions: 1924
Stories: 8
Registered: 2020-05-19
Re:Ordered 2 C500 cameras, different hardware version-Solution
2 weeks ago - last edited Yesterday
Hi,
It's unable to change the hardware version of a TP-Link device. If you just bought the camera, you can contact your retailer to check if it's possible to change the camera to the one with the version you want.
Best Regards
>>Landscape Mode - Tapo App for Pad.
>>Smart Action 2.0 Explore and meet the next level home automation.
>>How to position my TP-Link camera for optimal performance.
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