c210 not accessible from outside local network
I recently bought 3 x C210 tapo cameras.
When i am connected to the local wifi i have connection.
But when on 4G/5G it shows offline.
how can i solve this problem?
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Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
If the problem remains, please confirm:
1. The LED status on the camera.
2. What's the model number of your router? Do you have internet when connecting to it?
3. Try to factory reset a camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera on another phone, and connect it to the hotspot Wi-Fi, can you set up the camera successfully and manage it remotely?
Best Regards
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