Tapo App causes C200 camera to restart when pan&tilt

Tapo App causes C200 camera to restart when pan&tilt

Tapo App causes C200 camera to restart when pan&tilt
Tapo App causes C200 camera to restart when pan&tilt
3 weeks ago
Model: Tapo C200  
Hardware Version: V3
Firmware Version: 1.3.15

HW: Tapo C200 V3.20

SW: 1.3.15

OS: Android

 

During internet outage, the Tapo app causes the camera to restart when trying to pan&tilt.

We have updated to the latest App version and camera firmware version.

 

Looking through the diagnostic log, it appears the CET watchdog process cause the device to reboot.

 

[2024-10-13 16:10:53][ERROR][cloud-service] ubus_process_validate(306): ubus_invoke failed.

[2024-10-13 16:10:53][ERROR][cloud-service] validate_token_thread(356): ubus_process_validate: waiting 48 seconds and trying 4 times.

[2024-10-13 16:11:00][INFO][cet][switch_reconfig_for_nvr_timer_func]-6305: 

sw_mode 0 in timer

[2024-10-13 16:11:00][ERROR][cet][dn_switch_csc_reconfig]-711: sec_name = common
[2024-10-13 16:11:00][INFO][cet][dn_switch_reconfig_for_nvr_stop_timer]-6299: success dn_switch_reconfig_for_nvr_stop_timer
[2024-10-13 16:11:23][ERROR][cloud-service] ubus_get_link_status(589): ubus_invoke failed, ret:07.

[2024-10-13 16:11:43][ERROR][cloud-service] ubus_process_validate(306): ubus_invoke failed.

[2024-10-13 16:11:43][ERROR][cloud-service] validate_token_thread(356): ubus_process_validate: waiting 64 seconds and trying 5 times.

[2024-10-13 16:12:08][ERROR][cloudiot]socket_fd.c:543(socket_dns_process_ok)-- TCP connect to security.iot.i.tplinknbu.com:443 -- IP: 13.251.192.46 failed, Try another IP

[2024-10-13 16:12:11][ERROR][cloud-service] ubus_get_link_status(589): ubus_invoke failed, ret:07.

[2024-10-13 16:12:43][ERROR][cloud-service] ubus_get_link_status(589): ubus_invoke failed, ret:07.

[2024-10-13 16:12:51][ERROR][cloud-service] ubus_process_validate(306): ubus_invoke failed.

[2024-10-13 16:12:51][ERROR][cloud-service] validate_token_thread(356): ubus_process_validate: waiting 64 seconds and trying 6 times.

         [dsd] motor_to_ptz_move(1188): APP Local/Remote PTZ move.
[2024-10-13 16:13:17][ERROR][cloud-service] ubus_get_link_status(589): ubus_invoke failed, ret:07.

[check_watchdog_file_alive]-173: cet is not feeding dog for 30s, restart it...

[2024-10-13 16:13:22][INFO][cet][main]-1164: CET:Server exit
[tp_isp_set(2405)]Please Init Isp !
[2024-10-13 16:13:23][ERROR][cet][dn_switch_adjust_register_value_process]-2834: set adjust_register_value failed

[2024-10-13 16:13:23][ERROR][cet][dn_switch_auto_thread]-5259:  dn_switch_auto EXITs.
ln: /etc/webrtc_profile.ini: File exists
/etc/rc.common: line 97: /config/detect_i2c_install_sensor.sh: not found
sed: /tmp/sensor_state: No such file or directory
         [dsd] ubus_call(126): ubus invoke error: PTZ.relative_move, ret=7
         [dsd] ds_handle_method_do(2711): Run move service failed
         [dsd] jreq_tlv_data_handle(3271): Signal handle failed.
4,234,218591096,+;sc2336 stream off
4,235,218732029,-;codec_codec_ctl: set CODEC_TURN_OFF...
[cet_wtd_func]-1131: cet is missing, reboot now.
4,236,223499448,-;codec_codec_ctl: set CODEC_TURN_OFF...

 

 

Regards,

James

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Re:Tapo App causes C200 camera to restart when pan&tilt
3 weeks ago

  @LP-Smart 

Hi, 
Typically, you can refer to the instructions below to troubleshoot if the camera reboots automatically.
What Can I Do if My Camera Frequently Stucks or Reboots?
 

I have escalated your case to the tech team, and they will contact you via email to follow up on your case. Please wait patiently.

 

Best Regards

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