Two way audio not working, audio not coming out from camera

Two way audio not working, audio not coming out from camera

Two way audio not working, audio not coming out from camera
Two way audio not working, audio not coming out from camera
2024-09-26 16:11:47 - last edited 3 weeks ago
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.11

I can hear audio on my phone so the camera's mic is working, but when I talk, no audio is coming out of the camera.

 

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1 Accepted Solution
Re:Two way audio not working, audio not coming out from camera-Solution
2024-09-27 07:17:37 - last edited 3 weeks ago

  @marzdgzmn 

Hi,
You can check if the following steps help the reported case.
    1. Adjust the volume of the camera's microphone and speaker to the maximum, and test speaking through the phone or speaking in front of the camera to see if there is any sound.
    2. Make sure that there are no obstructions covering the microphone and speaker on the camera.
    3. Ensure the camera is positioned to allow clear and unobstructed sound reception.
    4. Check if your phone is in silent mode and increase the media volume.
    5. Factory reset the camera and reconfigure it for a try.
Best Regards

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1 Reply
Re:Two way audio not working, audio not coming out from camera-Solution
2024-09-27 07:17:37 - last edited 3 weeks ago

  @marzdgzmn 

Hi,
You can check if the following steps help the reported case.
    1. Adjust the volume of the camera's microphone and speaker to the maximum, and test speaking through the phone or speaking in front of the camera to see if there is any sound.
    2. Make sure that there are no obstructions covering the microphone and speaker on the camera.
    3. Ensure the camera is positioned to allow clear and unobstructed sound reception.
    4. Check if your phone is in silent mode and increase the media volume.
    5. Factory reset the camera and reconfigure it for a try.
Best Regards

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