KE100 switches to offline mode after pairing
KE100 switches to offline mode after pairing
Unfortunately, I encounter a recurring problem with the KE100 control unit. I bought it two days ago, right after connecting it, I was able to start it without any problems and started pairing it with the 4 Thermostatic Radiator Valve. When pairing the 3 valve, the control unit disappeared from the KASA and TAPO applications. No attempts to reset it have been successful. Only a settings reset allows you to add it to the application again. Unfortunately, right after adding it, the message "network is unstable" appears. The HUB goes offline and nothing more can be done.
I tried a few things:
- changing wi-fi channels
- confirmation of enabling only 2.4 Ghz wifi
- disabling mobile data on the mobile phone while charging
-turning off BT connectivity
moving the HUB to different places
- leave it for 24 hours for automatic updating
Unfortunately, nothing helped. I will only add that I use several TAPO devices in the 2.4 ghz network and have never had any problem with them.
Can you help me with this problem? Will it be necessary to replace the device with another one?
Re:KE100 switches to offline mode after pairing
Hi,
I'm sending you MAC via PM as you requested
Other details below:
APP Kasa version for Android - updated, 3.3.700
The LED is constantly blue
KH100 is visible in the network - ping responds:
