c500 crackling sound on live feed

c500 crackling sound on live feed

c500 crackling sound on live feed
c500 crackling sound on live feed
2024-08-23 02:54:17 - last edited 2024-08-30 03:12:18
Model: Tapo C500  
Hardware Version: V1
Firmware Version: 1.1.4

c500 crackling sound on live feed,

 

currently on latest updates.

 

i have isolated the device on a solo internet connection, viewing using the app on the same ssid but still have crackling sound.

 

did a factory reset, updated, same isolated network still issue persist.

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#1
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1 Accepted Solution
Re:c500 crackling sound on live feed-Solution
2024-08-27 07:20:34 - last edited 2024-08-30 03:12:18

  @akosi_LH 

Hi,
I have pushed new firmware to your Tapo C500, and you can update it via the Tapo app and check if it helps.
If the issue remains, please share a video showing the reported phenomenon after updating the firmware for further analysis, and you can upload the video to your cloud server(such as Google Drive), then generate a link to download the video and send it to me via a private message.
Best Regards

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Re:c500 crackling sound on live feed
2024-08-26 06:55:53

  @akosi_LH 

Hi, 
1. Can you share a video showing the reported phenomenon for further analysis?
2. Please send me(@Solla-topee) the MAC address of the Tapo C500 via a private message.
Best Regards

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#2
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Re:c500 crackling sound on live feed
2024-08-26 15:04:02

  @Solla-topee 

 

Size too big to attach 

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#3
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Re:c500 crackling sound on live feed-Solution
2024-08-27 07:20:34 - last edited 2024-08-30 03:12:18

  @akosi_LH 

Hi,
I have pushed new firmware to your Tapo C500, and you can update it via the Tapo app and check if it helps.
If the issue remains, please share a video showing the reported phenomenon after updating the firmware for further analysis, and you can upload the video to your cloud server(such as Google Drive), then generate a link to download the video and send it to me via a private message.
Best Regards

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