Shared User Configuration
Hi. I have added my wife as a shared user to my account. She has an iPhone 15 running IOS 17.5.1. Notification are turned on in the Tapo app & are allowed in the phone setting. When the doorbell rings her phone rings as if it's a standard phone call. It doesn't stop ringing until she declines the call. On my phone, a Samsung Galaxy S21 FE running Android 14, I get a doorbell chime which rings only once, similar to the doorbell. She cannot alter any settings in her Tapo app as she is a shared user. Can anyone help advise please?
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Doorbell video calls are the same as normal phone calls. If no one answers the call for a period of time, it will automatically hang up. Is the video call on this iPhone never stop? Please provide a video if possible.
If you need to disable doorbell video call on a shared device, you can do it by disabling device notification in Tapo App -> Me -> Notification -> Device Notifications --Management.
Note: This will turn off all types of notifications.
12/18/2024 Updated
Invitees can now choose the notification type for the shared doorbell, two options are available, Push notification or Ring call.
Choose Tapo Doorbell Notification Type for Shared Device - Tapo Doorbell Ring Call
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Doorbell video calls are the same as normal phone calls. If no one answers the call for a period of time, it will automatically hang up. Is the video call on this iPhone never stop? Please provide a video if possible.
If you need to disable doorbell video call on a shared device, you can do it by disabling device notification in Tapo App -> Me -> Notification -> Device Notifications --Management.
Note: This will turn off all types of notifications.
12/18/2024 Updated
Invitees can now choose the notification type for the shared doorbell, two options are available, Push notification or Ring call.
Choose Tapo Doorbell Notification Type for Shared Device - Tapo Doorbell Ring Call
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@JD417 I have the exact same issue, it's really annoying as it seems like you can't change notification settings at all for a shared device.
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