Camera wont connect whilst away
I recently purchased the TP C100 to keep an eye on my cats whilst I'm away and it set up fine and worked perfectly but now I am away away it's not connecting.
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Hi,
You can refer to the instructions below to troubleshoot the reported case.
What to do if I can't control my Tapo cameras on the Tapo app?
If the problem remains, please check:
1. What's the LED status and color on the camera?
2. The test results of the above instructions.
3. You can enable a hotspot Wi-Fi on your phone, factory reset your camera, reconfigure it with a different phone to connect it to the hotspot Wi-Fi, and then check if you can control the camera remotely.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
You can refer to the instructions below to troubleshoot the reported case.
What to do if I can't control my Tapo cameras on the Tapo app?
If the problem remains, please check:
1. What's the LED status and color on the camera?
2. The test results of the above instructions.
3. You can enable a hotspot Wi-Fi on your phone, factory reset your camera, reconfigure it with a different phone to connect it to the hotspot Wi-Fi, and then check if you can control the camera remotely.
Best Regards
- Copy Link
- Report Inappropriate Content
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