Camera UTC time is wrong, not EDT
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Camera UTC time is wrong, not EDT
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
When the camera does a detection, the info is off by one hour. In the Tapo app, for my camera device info i have it set as UTC-5 New York as i'm in that time zone but currently we are on EDT therefore the App should be UTC-4 NY. Can EDT be added as a supported feature so we don't have to choose manually an offset UTC in order to get right time.
BTW, this issue wasn't there prior firmeare upgrade yesterday morning, dection time was equal to camera time. Upgraded to firmware 1.2.8 build 20240606 rel. 39146n yesterday afternoon and then issue started. A hot fix would be required,
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Hi,
1. I'm not sure what the specific problem is, but I think it's related to both the camera and the NVR. As you tested, the camera works fine after it completely disconnects from the NVR.
2. You mentioned before that a camera has a built-in SD card. Can you insert that SD card into a problematic camera, collect the camera log according to the below instructions, and then put the SD card back into the original camera?
How do I get the log of Tapo Camera?
3. I have forwarded your case to the tech team and they will contact you via email. After collecting the camera log, you can send it to the tech team for further analysis.
Best Regards
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