Not able to view TP-Link NC450 Cameras on TP-Link Cloud Service
Hello,
I am trouble for viewing my TP-Link NC450cameras using tpCamera moblie App and TP-Link Cloud service (showed No Internet connection available. Please check your network."). But I am able to view the cameras via "TP-LINK Camera Control" desktop app with home wifi network. My ISP provider is Bell canada and its modem is "Home Hub 4000/Giga Hub". Please Help!
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Hi,
To view the camera via the cloud server requires the camera to connect to the internet and be bound to a TP-Link account. In your case, please help confirm:
1. If your phone is connected to the home Wi-Fi network, can you manage the camera via the tpCamera app?
2. If you have a TP-Link account, please send it and the MAC address of your NC450 to me(@Solla-topee) via a private message.
3. Do you have internet when connecting to your home Wi-Fi?
Best Regards
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Hello @Solla-topee
Thank you for replying my post. Please see required informations as below:
1. If your phone is connected to the home Wi-Fi network, can you manage the camera via the tpCamera app?
No, I could not manage my camera when my phone is connected to home Wi-Fi network. But I can view the cameras clearly from desktop app: "TP-LINK Camera Control" with my home Wi-Fi network.
2. If you have a TP-Link account, please send it and the MAC address of your NC450 to me(@Solla-topee) via a private message.
I have two NC450 cameras. Please view its MAC addresses in private message.
3. Do you have internet when connecting to your home Wi-Fi?
Yes, my home Wi-Fi is connected to internet. Again, I can view the camera clearly from desktop app: "TP-LINK Camera Control" with my home Wi-Fi network.But I am not able to view the camera using TP-Link Cloud "www(dot)tplinkcloud(dot)com" and showed "No Internet connection available. Please check your network."
Please assistant. Thank you in advance.
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Hi,
Please try to reboot the NC450 and then check if you can watch it via the tpCamera app.
Best Regards
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