I am not able to receive the verification code from my hotmail

I am not able to receive the verification code from my hotmail

I am not able to receive the verification code from my hotmail
I am not able to receive the verification code from my hotmail
2024-06-02 13:29:36 - last edited 2024-06-14 03:59:14
Model: Tapo C320WS  
Hardware Version:
Firmware Version:

I am not able to receive the verification code from my hotmail.

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Re:I am not able to receive the verification code from my hotmail-Solution
2024-06-03 10:43:23 - last edited 2024-06-14 03:59:14

  @leekk 

Hi,

If you have enabled the 2FA feature but can't get the verification code in your email inbox:
    1. Ensure that you are using the correct email account. You can go to the Tapo app> Me > View Account>Login Security page to check.
    2. Check your Spam or Junk folder.
    3. Add TP-Link email address no-reply@email.tp-link.com into whitelisted email senders or Safe Senders as per the below instructions.
        What should I do if I don’t receive the email when I register cloud account or reset my password?

Best Regards

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Re:I am not able to receive the verification code from my hotmail-Solution
2024-06-03 10:43:23 - last edited 2024-06-14 03:59:14

  @leekk 

Hi,

If you have enabled the 2FA feature but can't get the verification code in your email inbox:
    1. Ensure that you are using the correct email account. You can go to the Tapo app> Me > View Account>Login Security page to check.
    2. Check your Spam or Junk folder.
    3. Add TP-Link email address no-reply@email.tp-link.com into whitelisted email senders or Safe Senders as per the below instructions.
        What should I do if I don’t receive the email when I register cloud account or reset my password?

Best Regards

Recommended Solution
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