@JudikaelD 

Hi
If the camera will pan automatically when rebooting it or pan it manually, but not pan when tapping the pan button on the Tapo app, please check if the Tapo app is up to date.
If so, try to factory reset the camera, reconfigure it, and check if it helps.
If the problem remains, it may be the camera has an issue, and you can contact your retailer or local support to check if it's under warranty.
Best Regards

  @JudikaelD 

Hi, 
Thank you for the detailed description, it may be the camera has an issue, and you can contact the retailer or local support to check if it's under warranty.
Best Regards