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Tapo C210_D42B goes solid amber

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Tapo C210_D42B goes solid amber

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Tapo C210_D42B goes solid amber
Tapo C210_D42B goes solid amber
2024-05-08 07:12:57 - last edited 2024-06-07 09:12:28
Tags: #Device Connectivity
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.11 Build 231115 Rel.85532n(4555)

Hi Team,

 

I bought the camera 1 month ago. Every 24 or 36 hours goes to solid Amber. Router is at 2 meters away. I unplug it and plug it again so it works for another 24-36 hours. 

Is there another solution or should I take it back to the store where I bought it?

 

Thanks & Regards,

Manish Verma

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Re:Tapo C210_D42B goes solid amber-Solution
2024-05-09 06:11:37 - last edited 2024-06-07 09:12:28

  @mTapo_c210 

Hi,
The solid amber LED status means that the camera is connected to the router's Wi-Fi but has no internet access or is not connected to the TP-Link cloud server.

Please make sure your router has a stable connection, and you can change the DNS server on your router to 8.8.8.8/8.8.4.4 for a try.
Since rebooting the camera will temporarily solve the problem, you can also try to enable the Auto Reboot feature on the camera' Device Settings>Reboot Camera page and check if it helps.

 

If the problem remains, please help confirm:
1. On the Tapo app>camera Device Settings> Device Info page, tap the Wi-Fi icon and send me the RSSI value.
2. Please describe your network diagram, such as the Internet--wireless router)))Tapo C210, etc. What's the model number of your router?
3. If your router has Firewall, MAC Filtering, or Access Control rules for the camera, disable them for a try.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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Re:Tapo C210_D42B goes solid amber-Solution
2024-05-09 06:11:37 - last edited 2024-06-07 09:12:28

  @mTapo_c210 

Hi,
The solid amber LED status means that the camera is connected to the router's Wi-Fi but has no internet access or is not connected to the TP-Link cloud server.

Please make sure your router has a stable connection, and you can change the DNS server on your router to 8.8.8.8/8.8.4.4 for a try.
Since rebooting the camera will temporarily solve the problem, you can also try to enable the Auto Reboot feature on the camera' Device Settings>Reboot Camera page and check if it helps.

 

If the problem remains, please help confirm:
1. On the Tapo app>camera Device Settings> Device Info page, tap the Wi-Fi icon and send me the RSSI value.
2. Please describe your network diagram, such as the Internet--wireless router)))Tapo C210, etc. What's the model number of your router?
3. If your router has Firewall, MAC Filtering, or Access Control rules for the camera, disable them for a try.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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Device Connectivity
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