Hello.

I am using Tapo C520WS connected to QVR Pro 2.5 of QNAP TS-264.
I've tried various things and ONVIF motion detection doesn't seem to work.
Of course, motion detection is turned on in the Tapo app, and I have confirmed with QNAP support that the settings on QNAP QVR Pro are correct.

According to QNAP support, it is a problem on the TP-LINK side.
Is it possible to fix the ONVIF motion detection problem with a firmware update?

Below is the email I received from QNAP Support.

"After checking with the internal camera integration department, it was found that some TP-Link cameras have compatibility issues with the ONVIF standard, leading to motion detection not working on third-party NAS systems via ONVIF. This is why these camera models are not listed in the QNAP camera compatibility list, as camera integration for those TP-Link cameras was halted due to these compatibility issues with motion detection via ONVIF.

Therefore, our engineer recommends that you report this issue to the TP-Link camera manufacturer and inquire if any new firmware is available to resolve the problem. "

thank you.