C200 stopped recording associated with motion detection
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Hi,
I noticed yesterday that my cam is not recording the motion detection events as usual.
I have changed nothing in terms of settings or software and the SD card showing 'Good' in settings.
The Tapo app is up todate and the firmware is the latest.
Please let me know how to solve this issue.
N.B. : I can record manually within the live view.
Thanks in advance
Mohmaher
1. See foto, Do you have an email address so I can send you the photos?
2.I did not activate the notification but that does not change anything because the camera records movements on an SD card
3.how do you want me to show you a movement not detected by the camera at night? I know that it does not detect it because my dog moves around in space and the camera only detects movement at a distance of 90cm since the soft update and before it detected up to the limit of view...
I saw on the internet that other people have the same problem since soft version 1.3.13!!!
Hi Solla,
I receive notifications successfully upon motion detection, the only problem that the cam does not record the event on the SD card as it used to do before.
I think this happened after the latest firmware update, as I didn't change any setting since then.
Please find attached the snapshots.
I don't usually use the notifications but I did turn them on after the issues started to figure out whether the camera simply wasn't recording but did detect motion (in which case there'd be a notification without motion activity being recorded) or if it didn't sense motion to begin with. Turns out it's the latter - I do get notifications when motion is detected, but the issue is that detection barely works anymore. It's a small animal pet camera for me, being used at night, and it used to detect motion well, recorded ~20 events per night, now it's barely 5. I can sit there and watch him being active in the live view, but the camera doesn't detect or record these events. And the few ones it does detect are incomplete, meaning the detection/recording starts well after the beginning of an event and/or cuts out prematurely. I can post evidence of that later when I've recorded some. As I said, these issues started immediately after the firmware update and I've tried rebooting and resetting the camera several times to no effect. This is without a doubt caused by the update.
