Tapo c320WS triggers person detection when it is a bird

Tapo c320WS triggers person detection when it is a bird

Tapo c320WS triggers person detection when it is a bird
Tapo c320WS triggers person detection when it is a bird
2024-04-08 18:43:27
Model: Tapo C320WS  
Hardware Version: V2
Firmware Version: 1.1.8

Hi there!

 

I have a camera on my rooftop that only has person detection notificacions (and it triggers the alarm) on the roof/neighbour roof or the wall . But it is the 3rd time it triggers when there's a bird in there... Is there any solution? I downgraded sensitivity from 8 to 7, (I had downloaded from 10 to 8 some weeks ago) to avoid it...

 

Is there anything I could do? And could Tapo improve the sensors and detection? 

 

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#1
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9 Reply
Re:Tapo c320WS triggers person detection when it is a bird
2024-04-09 12:25:07

  @ercovi 

Hi,
Please help confirm the following information about the reported case.
1. Have you enabled other detection types except for person detection? If yes, what's the sensitivity?
2. Can you share a video showing there is a bird only, but you received a person-detected notification?
3. Have you stored the video clips on an inserted SD card?
Best Regards

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#2
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Re:Tapo c320WS triggers person detection when it is a bird
2024-05-19 16:53:17

  @Solla-topee Hi, sorry for the delay.

 

It happened again to me:

1. No, i have only person detection. Detection level is 7.

2. Yes, here it is another video: https://youtube.com/shorts/OGFvVh4KtJ4

3. Yes, i have them in a SD card.

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#3
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Re:Tapo c320WS triggers person detection when it is a bird
2024-05-20 09:17:34

  @ercovi 

Hi,

I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.

Best Regards

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#4
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Re:Tapo c320WS triggers person detection when it is a bird
2024-06-02 09:28:55
Bonjour Je possede aussi une c320w et j ai le meme probleme avec les oiseaux, je suis egalement en detection de personnes uniquement. Avez vous trouvé un solution pour @ercovi? Merci
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#5
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Re:Tapo c320WS triggers person detection when it is a bird
2024-06-02 22:12:13
Hi @Manu35150. No, i dont have a solution... The only thing I could do to try to reduce the false person detection, was to assign a certain part of the camera view to that detection, not full camera....
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#6
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Re:Tapo c320WS triggers person detection when it is a bird
2024-06-06 10:40:37
Ok, mais avez vous reçu un email du service support tplink?
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#7
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Re:Tapo c320WS triggers person detection when it is a bird
2024-06-07 07:30:17

  @Manu35150  @ercovi 

Hi,
We have a new firmware that may help in this case, please send me(@Solla-topee) the MAC address of the Tapo C320WS via a private message, and we will push the firmware to your camera for a try.
Best Regards

 

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#8
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Re:Tapo c320WS triggers person detection when it is a bird
2024-07-22 13:10:41

  @Solla-topee is this still available? 

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#9
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Re:Tapo c320WS triggers person detection when it is a bird
2024-07-23 08:12:33

  @ercovi 

Hi, 
You can send me(@Solla-topee) the camera's MAC address via a private message, and I'll check if the new firmware is suited for your situation.
Best Regards

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#10
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