Tapo c212 motion tracking Blurry video
@TP-Link @Solla-topee @Wayne-TP i have installed Tapo c212 and noticed that when the camera is still (motion tracking off) it records video properly and video quality is great but if motion tracking is on, when it tracks any person or object it creates pixelation/Articfacts in the video which makes everything blurry and even from very close to the camera you can't recognise a person or an object.
check this video i made side by side comparison-
https://youtu.be/5FV2LZI3spA
Note- After tracking stops video again looks good, only during camera rotation it looks blurry.
(Sample photo attached below)
I tried 2k resolution with highest frame rate (Also tried other fps n resolution settings) but it's always the same. This is very annoying as you can't see any moving object/person properly.
Note- I did some research and found this issue exists in other models of Tapo camera as well
Please fix this issue if possible by firmware update, i think it can be fixed by calibrating camera focus speed or Motor rotation speed.
In my other security camera from other brands i didn't face this issue. They maintain consistency in both still video and during motion tracking recording.
Tapo vs Ezviz vs Xiaomi camera motion tracking video comparison- https://youtu.be/5FV2LZI3spA
Thankyou and Hoping for a fix♥️
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Clear example of what's happening during motion of camera, compression artifacts taking over.
If you want to know in depth, please consider this masterpiece weblog on cctv camera artifacts : https://tinyurl.com/ycxdzead
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Hi, just grabbed a still from my C212:
I didn't even have to blur the license plate, as it's already so heavily pixelated...
Camera isn't moving, the car is slowly going down the garage ramp.
Whenever there is significant motion in the frame (either the camera moves or a large object, lighting changes etc), the image becomes complete garbage.
@TP-Link do you have anything to say?
BTW, the camera is hardwired to gigabit network
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@Solla-topee i would request you to kindly share this video as well to the concerned team/Technical team for better understanding of the issue.
https://youtu.be/0rO91i_i_kg?si=eH1lNcbioQ2OnRoB
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@RajibPaul Thank you for your sharing, and I have escalated the new video recording to the tech team.
@SillyPari I notice you have contacted our senior engineers via email and the ticket ID is TKID240336506, you can also report this case and video to them via email for further help.
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Hi,
Can you share a video regarding your actual usage scenario for further analysis?
Best Regards
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This is the reply I got from the tapo engineering team :
Tldr : The Artifacts are compression issue due to inferior codec used in Tapo cameras (H.264)
1. The main problem is the C220 doesn't support H.265, and the xiaomi camera mentioned in this link https://community.tp-link.com/en/smart-home/forum/topic/662444?replyId=1346642 supports H.265
When the camera is in motion, the video scene typically experiences significant changes, such as fast-moving objects or shifting backgrounds. These dynamic variations introduce more details and complexity into the video. Due to H.265's higher compression efficiency, it can better preserve these details, reducing pixelation and block artifacts in the image.
2. Another problem is the shooting scenes of xiaomi and Evizi are flat and smooth walls, while the scenes of C212 have complex textures.
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@SillyPari, as I'm sure you realize, that's nonsense. H.264 is perfectly capable of providing proper video, at a proper bitrate. Yes, H.265 might perform better in terms of compression/effeciency, but the problem is not the codec, but TP-Link's implementation. I have 9 more cameras in my home setup, all doing H.264, none of which have this kind of problem.
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Hi,
I have escalated your case to the tech team and they will contact you via an email, you can send the videos to them via the email for further analysis.
Best Regards
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