Home

Forums

Stories

Knowledge Base

Smart Home Community > All Threads > new firmware not updating all cameras-C520WS

< All Threads

new firmware not updating all cameras-C520WS

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

new firmware not updating all cameras-C520WS

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Zigaroo

2024-01-23 00:22:18 - last edited 2024-01-23 09:48:57

Posts: 30

Helpful: 13

Solutions: 1

Stories: 0

Registered: 2023-12-18

new firmware not updating all cameras-C520WS

2024-01-23 00:22:18 - last edited 2024-01-23 09:48:57

Tags: #Firmware

Model: Tapo C520WS

Hardware Version: V1

Firmware Version: 1.2.6 build 231130

Got an notification this morning that my Tapo camera had a new firmware available version 1.2.6 build 231130 ( replacing 1.2.5 231109). So i did update all cameras but only 1 out of 3 got updated. the other 2 stayed on 1.2.5, even though i manually do firmware update, Tapo comes back saying that the camera are up to date. Go figure?

Anyone else got this issue too?

PS ... did try camera reboot too.

1 Accepted Solution

Solla-topee

2024-01-23 09:48:36 - last edited 2024-01-23 09:48:57

Posts: 13704

Helpful: 2368

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:new firmware not updating all cameras-C520WS-Solution

2024-01-23 09:48:36 - last edited 2024-01-23 09:48:57

@Zigaroo

Hi,
Since we released the new firmware gradually, so some of the Tapo C520WS may have received the new firmware but some not. Please wait patiently, the new firmware will be released for the other cameras later.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

Zigaroo

LV2

2024-01-23 12:29:51

Posts: 30

Helpful: 13

Solutions: 1

Stories: 0

Registered: 2023-12-18

Re:new firmware not updating all cameras-C520WS

2024-01-23 12:29:51

@Solla-topee ok, kind of weird that they don't get all updated though. thanks for the update.

Solla-topee

2024-01-24 09:33:23

Posts: 13704

Helpful: 2368

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:new firmware not updating all cameras-C520WS

2024-01-24 09:33:23

@Zigaroo You are welcome, and thank you for your support of our product.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Zigaroo

LV2

2024-01-26 03:15:45

Posts: 30

Helpful: 13

Solutions: 1

Stories: 0

Registered: 2023-12-18

Re:new firmware not updating all cameras-C520WS

2024-01-26 03:15:45

@Solla-topee ..... so far not impressed with Tapo as I still don't have all my camera to the same version. If we had the option to upgrade ourselves by choosing file & upgrade, it would be much better. Currently i feel like i was lied at when i did the upgrade as it asked me to upgrade all of my cameras and it didn't.

Would i recommend Tapo to my friend / co-workers, it would be a no.

Solla-topee

2024-01-26 07:29:02

Posts: 13704

Helpful: 2368

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:new firmware not updating all cameras-C520WS

2024-01-26 07:29:02

@Zigaroo

Hi,
We are releasing the new firmware gradually, and it will take some time for all devices to be pushed with the new firmware. Since we push the firmware based on the device rather than the TP-Link ID account, you may see some cameras receive a new firmware but some not, this is a normal phenomenon and won't affect your camera's performance, please don't worry that your camera with the old firmware can't update to the new firmware.

About the inquiry to be able to upgrade the firmware manually(choose file & upgrade), I'll log it and forward it to the relevant team to evaluate.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Zigaroo

2024-01-23 00:22:18 - last edited 2024-01-23 09:48:57

Posts: 30

Helpful: 13

Solutions: 1

Stories: 0

Registered: 2023-12-18

Information

Helpful: 0

Replies: 5

new firmware not updating all cameras-C520WS

new firmware not updating all cameras-C520WS

Information

Voters 0

Tags