Solution Firmware Update Failure on Tapo P100 and P105
This Article Applies To
| Model | Firmware Version Include earlier versions |
|---|---|
| Tapo P100 (UK/EU/FR) Ver 1.20 | 1.4.3, 1.4.5, 1.4.9 |
| Tapo P100 (AU) Ver 1.0 | 1.3.0 |
| Tapo P105 (US/JP) Ver 1.0 | 1.3.0, 1.3.2 |
Description
The mentioned models require local environment for firmware upgrades during specific firmware versions; remote firmware updates are not supported.
If your Tapo smart plug falls within the mentioned criteria, and encounters difficulties in firmware updates after receiving an update notification (e.g. Showing "Downloading" after clicking "Update" in the app, then switching back to "Update" without progress, or displaying an error like "Update Failed"), here are some suggestions to address this situation.
Tips for Firmware Local Upgrade
1. Internet access is required for firmware updates.
2. Make sure your mobile device and Tapo smart plug are connected to the same WiFi network (same subnet).
3. Turn off VPN, ad-blocking apps (e.g. AdGuard), or any other Apps that could disrupt the local discovery of the smart plug by Tapo App.
4. Ensure the smart plug is manageable with Tapo App.
Solution
In response to the local upgrade feature of the device, the technical team provides an optimized version of the Tapo app. After trying the above suggestions and if your smart plug still cannot be updated successfully, you can refer to the following information and submit a software trial application to us.
How to submit a software trial application?
Submit a software trial request to @Wayne-TP via private message in the following format and information.
[Forum ID 647216] Firmware Update Failure + Model + Device's Hardware and Firmware Version
