Tapo C520ws cannot enable motion tracking

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Tapo C520ws cannot enable motion tracking

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Tapo C520ws cannot enable motion tracking
Tapo C520ws cannot enable motion tracking
2023-12-04 19:52:12 - last edited 2023-12-06 10:47:19
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.5

Hi,

I cannot enable motion tracking, I set it enabled on the app but when I click back it stays disabled 😢

Am I doing something wrong?

Thanks

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#1
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1 Accepted Solution
Re:Tapo C520ws cannot enable motion tracking-Solution
2023-12-06 06:45:09 - last edited 2023-12-06 10:47:19

  @Diego_B 

Hi,
Thank you very much for your feedback. In this case, you can try to set the font size on your phone more smaller temperarily to save the changes on the Tapo app, and I'll forward this case to the relevant team to improve the Tapo app.  
Best Regards

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Re:Tapo C520ws cannot enable motion tracking
2023-12-04 20:45:40

found the culprit,

On Android I have bigger characters and the save text is not visible!

(tried on Ipad and found it).

Please check it and fix 👌

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Re:Tapo C520ws cannot enable motion tracking
2023-12-05 08:38:57

  @Diego_B 

Hi, 
Thank you for your case report, and please help confirm the following information for further analysis.
1. What's the model number and OS version of your Android phone?
2. Please go to the Tapo app>Me>About to find the Tapo app version and send it to me.
3. Can you share a picture of the camera's Motion Tracking page on the Android phone? Thank you in advance!
Best Regards

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#3
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Re:Tapo C520ws cannot enable motion tracking
2023-12-05 17:56:32

  @Solla-topee 

 

1. What's the model number and OS version of your Android phone?
Huawei P30 - Emui Version 12.0.0 (I think running on Android 10)

 

2. Please go to the Tapo app>Me>About to find the Tapo app version and send it to me.
Tapo App 3.1.315

 

3. Can you share a picture of the camera's Motion Tracking page on the Android phone? Thank you in advance!

 

 

 

 

and this are the font size settings:and this are the font size settings:

 

Thank you

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#4
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Re:Tapo C520ws cannot enable motion tracking-Solution
2023-12-06 06:45:09 - last edited 2023-12-06 10:47:19

  @Diego_B 

Hi,
Thank you very much for your feedback. In this case, you can try to set the font size on your phone more smaller temperarily to save the changes on the Tapo app, and I'll forward this case to the relevant team to improve the Tapo app.  
Best Regards

Recommended Solution
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#5
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