Widget ios not working

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Widget ios not working

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Widget ios not working
Widget ios not working
2023-10-31 12:06:49 - last edited 2023-11-03 09:13:57
Model: Tapo P100  
Hardware Version: V2
Firmware Version: 1.2.1

I tried to configure the widget funktion but it doesn't show up in the widget menu of ios (ios 16). I followed the steps here: https://www.tp-link.com/de/support/faq/3313/

I allready tried to uninstall and reinstall the tapo app.

Any help appreciated.

Thanks in advance

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#1
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1 Accepted Solution
Re:Widget ios not working-Solution
2023-11-03 08:48:23 - last edited 2023-11-03 09:13:57

  @dkeet 

Hi,
The second screenshot on your last post is not the right page. Please swipe right over the Home screen of your iPhone, and you can see your widgets in the Today View(This video may help: www.youtube.com/watch?v=fGqRv0kSHq0). Scroll to the bottom and tap “Edit”, then refer to the link to display the Tapo widgets.
Best Regards

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#6
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Re:Widget ios not working
2023-11-02 07:50:37

  @dkeet  Is it possible to share the pictures that show the process you configure the widget feature on iOS to have a look?

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#2
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Re:Widget ios not working
2023-11-02 08:44:59

  @Summer_S Attached you find the app settings and the ios widget menu:

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#3
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Re:Widget ios not working
2023-11-03 08:01:02

  @dkeet 

Hi,
From the pictures, it seems you are stuck on the step to display Tapo widgets on your iPhone.

Please swipe left on your iPhone's home screen to find the existing widgets, then press and hold a blank space on the page, and refer to iOS>>Step 3>>step b in the link to display Tapo widgets on your iPhone.
Best Regards

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#4
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Re:Widget ios not working
2023-11-03 08:30:38

  @Solla-topee Thanks for looking into my problem. The second screenshot on my last post was from that add widget menu you mentioned. also when I use the search field in the add widget menue I find nothing with the name "tapo".

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#5
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Re:Widget ios not working-Solution
2023-11-03 08:48:23 - last edited 2023-11-03 09:13:57

  @dkeet 

Hi,
The second screenshot on your last post is not the right page. Please swipe right over the Home screen of your iPhone, and you can see your widgets in the Today View(This video may help: www.youtube.com/watch?v=fGqRv0kSHq0). Scroll to the bottom and tap “Edit”, then refer to the link to display the Tapo widgets.
Best Regards

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#6
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Re:Widget ios not working
2023-11-03 09:04:42

  @Solla-topee I am blind and silly! I skipped on edit button and therefor didn't find it. Thanks for your patience!

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#8
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Re:Widget ios not working
2023-11-03 09:13:39

  @dkeet 

Hi,
You are welcome, and glad to see the issue is solved.smiley
Best Regards

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#9
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