Tapo app not finding the h200
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Not able to connect to the h200 through the app
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Ensure you have configured the H200 correctly. Here is the setup video, FYI. How to Set Up Your Tapo Smart Hub (Tapo H200)
1. H200's LED will turn to Solid Amber once it is connected to router with ethernet cable.
If the LED does not change, try to factory reset H200, or change a different Ethernet cable or a different ethernet on the router.
2. Check router client list to determine whether it finds H200.
3. Connect your phone to the same network as the router. Turn off data and VPN.
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Ensure you have configured the H200 correctly. Here is the setup video, FYI. How to Set Up Your Tapo Smart Hub (Tapo H200)
1. H200's LED will turn to Solid Amber once it is connected to router with ethernet cable.
If the LED does not change, try to factory reset H200, or change a different Ethernet cable or a different ethernet on the router.
2. Check router client list to determine whether it finds H200.
3. Connect your phone to the same network as the router. Turn off data and VPN.
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What's the version of your Tapo App? Please ensure it is updated.
For this case, we would like to escalate your case to the support engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.
Note: For the sake of personal privacy and security, we recommend that you edit the image to pixelate the device’s Mac address. Alternatively, you can delete the image and send it to us via email for further troubleshooting.
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