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C320WS is not giving "Detected Events" list

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C320WS is not giving "Detected Events" list

C320WS is not giving "Detected Events" list
C320WS is not giving "Detected Events" list
2023-08-20 14:54:50 - last edited 2024-03-26 09:14:04
Tags: #Motion Detection #Feature Request #Local Recording
Model: Tapo C320WS  
Hardware Version: V1
Firmware Version: 1.3.0

My TAPO C320WS is not showing "Detected Events" list while viewing playback from the Android App. Issue is being faced since last couple of weeks. 

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#1
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2 Accepted Solutions
Re:C320WS is not giving "Detected Events" list-Solution
2024-03-26 05:11:29 - last edited 2024-03-26 09:14:04

  @Solla-topee 

 

Not sure if this is relevant in this situation but I just had this very same issue (detected events list missing below the timeline) with my Tapo C310 using the app on an iPhone.

 

It turns out that in my case the problem appears to be have been caused by my iPhone approaching its storage capacity. As soon as I freed up a couple of gig the detected events list returned.

 

I just wanted to pop this in the thread in case it can help someone.

 

Cheers,

MD

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#13
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Re:C320WS is not giving "Detected Events" list-Solution
2024-08-12 14:08:42 - last edited 2024-08-13 09:03:34

For everyone's info, I just experienced the same issue on a C310. There are some other/older threads for "detected events" thumbnails suddenly gone missing while the lines appeared in the timeline view. 

As suggested in another thread - simply formatting the SD card from within the app had solved the issue for me.

 

(I suspect it might be related to the fact that the SD card was full, i have "Loop Recording" on for continuous erase/record, but something must have gone wrong.

 

TP-link team (Solla-topee,  @Wayne-TP) - please note and relay to the tech teams. 

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#19
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Re:C320WS is not giving "Detected Events" list
2023-08-21 08:38:45

  @kenalkp 

Hi,
Thank you for the case report. Please ensure your Tapo app is the latest one, try to watch the camera via the Tapo app on a different phone, and check if the Detected Events appear on the Playback page.

 

If the problem remains, please help confirm:
1. The version of the Tapo app.
2. The phone's model number and OS version.
3. A picture of the Playback page on the Tapo app, and can you see the detection recordings with different colors on the Playback>Timeline?

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:C320WS is not giving "Detected Events" list
2023-08-21 16:16:26 - last edited 2023-08-21 16:17:25

Dear, @Solla-topee 

 

I tried installing the TAPO App on another phone but the same issue is persisting. Also I made sure that the App has been updated with the latest version available in Play Store.

 

Please find below details.

1. Version of TAPO App: 2.17.112

2. Phone's Model Number: SM-A336E/DS (SAMSUNG GALAXY A33)

3. Android Version: 13

3. ONE UI Version: 5.1

4.Picture of playback has been attached. I can't see playback recordings with different colors. I can see the entire timeline with single colour only since the issue is persisting.

 

 

Regards,

Kenal.  

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#3
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Re:C320WS is not giving "Detected Events" list
2023-08-23 09:37:58

  @kenalkp 

Hi, 
We have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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Re:C320WS is not giving "Detected Events" list
2023-10-10 08:10:26

  @Solla-topee having the exact same issue now, did you ever get this sorted? no orange or green lines are appearing on my consistant recording either!!

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#5
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Re:C320WS is not giving "Detected Events" list
2023-10-10 11:08:39

  @Itshighnoon 

Hi,
Please update your Tapo app and the camera to the latest version and check if the problem is solved.

If not, please help confirm:
1. The Tapo app version(The latest app version for Android is 3.0.528).
2. The model number and the HW&FW of the camera.
3. A picture of the Playback page on the Tapo app.
4. Can you get the motion-detected or person-detected notifications?

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#6
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Re:C320WS is not giving "Detected Events" list
2023-11-01 02:17:28

  @kenalkp 

 

 

My TAPO C320WS is not showing "Detected Events" list while viewing playback from the Android App. ==> I having the exact same issue now.

 

Model: Tapo C320WS  
Hardware Version: V1
Firmware Version: 1.3.7
App Tapo Version:3.0.547

 

 

Please help to resolve this problem.

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#7
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Re:C320WS is not giving "Detected Events" list
2023-11-01 10:41:14

  @chajan2522 

Hi,
Please refer to the steps below to collect the device log and app log for further analysis.
1. Connect your phone to the same Wi-Fi network as the camera.
2. Go to the camera's Device Settings>Advanced Settings>Diagnostics page to enable the Diagnostics.
3. Go to the camera's Live View>Playback & Download>Playback page, select the SD card icon and ensure the problem is existing.
4. Go to the Tapo app>Me>Help & Feedback>Cameras>Feedback>select your camera, tap Next >type forum ID 619568, select Add System logs and Send App Log>tap Send Feedback to send us the log files. We will analyze the log files to try to locate and solve the issue.
Note: please send me a private message if you have sent us the log files.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#8
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Re:C320WS is not giving "Detected Events" list
2023-11-07 02:36:14 - last edited 2023-11-07 02:43:10

  @Solla-topee 

 

Hi, I am having the same issue with 2 out of 4 cameras. One of the cameras stopped working months ago. The second camera started experiencing this issue as of 11/03. From 11/03 and before, the playback page still shows all of the clips of AI detection events (with orange and green lines). However, from 11/04 until present day the detection events are missing. Please assist.

 

Phone Model: iPhone 11 Pro (issue is present across 4 different phones owned by users with access to cameras)

Camera Model: Tapo C320WS  
Hardware Version: V1
Firmware Version: 1.3.7 Build 230713 Rel. 28081n(5553) (same for all 4 cameras)
App Tapo Version:3.0.510

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#9
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Re:C320WS is not giving "Detected Events" list
2023-11-07 09:14:31

  @penntist 

Hi, 
Please help confirm that the problem is the detection events(with orange and green lines) still show on the timeline on the Playback page from 11/04 but with no detection events list, or the timeline without detection events and also no detection events list on the Playback page.
It would be highly appreciated if you could send me a picture of the Playback page to show the problem.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#10
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Re:C320WS is not giving "Detected Events" list
2023-11-11 06:17:53 - last edited 2023-11-11 06:37:09

  @Solla-topee I've attached an image of the playback page from my phone. There are no orange and green lines anywhere, whether on the timeline itself or below where the clips are supposed to be. Both cameras in question are experiencing the same issue.

 

I have restarted the devices, re-paired them to the app/wifi, verified the function of the high endurance microSD cards, and confirmed that settings across all 4 cameras (2 of which are working fine) are identical.

 

Also, I just ordered 4 new cameras from Amazon to expand coverage. I noticed that I received two different versions, including (2) Ver2.2 and (2) Ver2.26. Ver2.26 shows support for 512GB local SD storage on the packaging whereas Ver2.2 shows support for 256GB local SD storage. Which camera is the newest revision? I assume Ver2.26 because it states support for larger local storage, but I'm hoping you can confirm. I plan to keep the 2 newer ones and 2 return the older ones.

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#11
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Helpful: 6

Views: 3519

Replies: 19

Tags

Motion Detection Feature Request
Local Recording
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