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C500 Push notifications not working

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C500 Push notifications not working

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C500 Push notifications not working
C500 Push notifications not working
2023-07-10 20:36:19
Model: Tapo C500  
Hardware Version: V1
Firmware Version: 1.0.4

I have a newly installed Tapo C500 , but I don't seem to be getting a notification when motion / person detected.  I require to constanty check my phone for the messages of activity.

Everything is switched on for notifications via the app and also via the Tapo camera settings

I have an Samsung mobile phone.

 

Your help would be appreciated .

 

Regards

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Re:C500 Push notifications not working
2023-07-11 10:06:02

  @LyFWoZ 

Hi,
Thank you for the case report, and please help confirm the following information for further analysis.

1. On the Tapo app>Camera Settings page>Detection & Alerts>Activity Notifications, please describe your notification settings.


2. Please refer to the link below to troubleshoot if the Notification settings on the Tapo app are correct.
Why can’t I receive notifications after turning on Notifications?

3. Have you inserted an SD card into the camera? Or have the Tapo C500 subscribed to the Tapo Care service?

 

4. On the Tapo app>Home page>Message icon, can you see the notifications for motion/person-detected events?

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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